The Friction Pathfinder
Train Them or Replace Them?
The 5-minute scorecard for vet clinic owners to get clarity on what to do next with a team member who isn't working out.
Think about one specific person on your team who isn't working out the way you need them to. Your practice manager, a supervisor, a technician, someone at the front desk. Be honest. Your gut already knows most of these answers.
5
minutes
15
questions
Free
next step
By Melanie Keil and James Keil
Between us we've spent more than 25 years running independent veterinary practices, hospitals and physician groups as CEOs and executive administrators. For our clients we write the evaluations, the write-ups, and the documentation that has to hold up when somebody does have to go.
We can tell you in five minutes what takes most owners a year to admit out loud. More useful than that, we can show you what to do next, so you stop building the schedule around one person and get back to practicing medicine.